General booking conditions
General booking terms and conditions
1. Definite booking
By completing the definitive registration process, the guest automatically acknowledges these general terms and conditions and our regulations regarding Covid protection measures. They become binding once you receive the written booking confirmation from the Sunstar hotel, which is sent (by post, fax or email) within three working days. Please check this confirmation and report any inaccuracies or corrections.
2. Rates
Unless otherwise stated, prices are per person in CHF, including a lavish breakfast buffet, service and VAT. Tourist taxes and any local taxes are not included in the accommodation prices or other flat rates and will be charged separately on arrival.
3. Methods of payment
Deposit: Depending on the season, the Waldhotel may request a deposit for the period that has been booked.
Accepted means of payment: Cash, Maestro, Postcard, American Express, Mastercard, Visa, Reka Cheques.Foreign currencies.
Payment in euros/dollars is possible, with the conversion rate based on that day’s official rate of exchange plus a supplement of 3%.
4. Unused services
Where a flat rate is booked, the services included cannot be reduced, so no refund can be paid where there are not used.
5. No availability
If, on your arrival, no equivalent room to that which you booked is available for unforeseen reasons, you will be accommodated in a room in the next highest category. If no rooms are available at the Waldhotel, we will arrange equivalent accommodation in another hotel.
6. Cancellation Charges
Individual travellers |
Cancellation charges are based on the date, on which the cancellation or booking amendment is received. The cancellation charges as a proportion of the room rate (B&B) or special offer price for the complete stay are as follows:
Up to 8 days before arrival: Free of charge, except for stays between 24 December and 2 January (28 to 14 days before the date of arrival: 25% of the cost of the accommodation (B&B) or package price)
7 to 1 day before arrival: 50 % of the room rate - (B&B)/special offer price
On the day of arrival: 100 % of the room rate - (B&B)/special offer price
Early departure: 100 % of the unused accommodation (B&B) or special offer price
Money-back guarantee, if you have to cancel
Reimbursement of cancellation charges when you book another stay: provided that you present an invoice showing payment of a cancellation charge, we will reimburse you that cost if you stay again at the Waldhotel within a year of the date of issue of the invoice for cancellation charges, subject to the following conditions:
• Only valid for direct bookings (agents such as booking.com and the like are excluded)
• The credit is personal and non-transferable. It can only be used for overnight accommodation (not for meals and/or other services)
• No reimbursement is possible for a cheaper stay, nor can the payment be divided between more than one stay
Groups |
up to 60 days before arrival: no costs
59 - 30 days before arrival: 25%
29 - 8 days before arrival: 50%
from 7 days before arrival: 100%
These conditions come into operation for cancellations of the whole group. We do accept a max. of 10% cancellations of total number of persons free of charge until 24 hours upon arrival.
7. Non-REFundable rate
The non-refundable rate is only applicable to bed and breakfast and must be booked no later than 14 days in advance. With this best-value rate, the whole invoice amount for bed and breakfast is charged (to your credit card) when you book your room, and, if you cancel or change your booking, no refund will be given.
8. Withdrawal of bookings
The Waldhotel reserves the right, in the following exceptional circumstances, to declare a confirmed booking invalid with no cost implications for either the hotel or the guest, and to withdraw from it:
• The hotel becoming uninhabitable due to force majeure
• The hotel closing, or the opening dates changing, for economic or legal reasons
• Failure to reach any advertised minimum number of participants
• Delay in paying a requested advance payment or security deposit as described in Section 3
9. Assignment to third parties
The Waldhotel reserves the right to assign outstanding claims to third parties and to make information available to third parties for the purpose of credit assessment.
10. Place of Jurisdiction
The sole place of jurisdiction is Davos. Swiss law applies.